She knows how to work everything. Sad.. sad... sad. I knew there was gonna be a delay from the time I signed the contract with Safe Step until I got it fixed. That’s the big thing. You may wanna consider that rather than a booster.” So, we put the tank in Sunday, and it's more than adequate for the tub. The curtain has no problem too. He went out to a hardware store and bought a toilet. I like that I don’t have to worry about falling down getting in and out. Also a thank you to Len Stow who visited me, took photos of our bathroom, and measurements, making calls to obtain the Safe Step Walk-in Tub and prepare a folder for us. They got the work done in a hurry. Absolutely! Like what I noticed when I called to inquire, the sales people of Safe Step are courteous and not pushy, which is a good thing since overselling can be a turn off. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. He then showed me where I had initialed that they don't do this. I had always wanted to know how much walk-in tubs cost. Safe Step Walk-In Tub comes with the lowest price guarantee. If he didn't, they'd have to come back Monday. So they did good. Very disappointed in this company. Took 2 days to fix. Installer didn’t know she was supposed to get a toilet, and asked why she didn’t tell him sooner (the toilet is clearly listed on her invoice). I want to thank John Johnson and his partner Mike who did a wonderful job of putting the Safe Step Walk-in Tub in our home. They were very neat. They seemed pretty good and healthy when they started. 12/28/18: Defuser and pump replaced; leaking continued; replaced tubing was incorrect diameter. And the kicker: my wife who needs a tub like this the most can't use it because it hassles the hell out of her and therefore she hates it! I have tried in vain to get Safe Step to respond to my complaint. It was installed, with no problem, and it is an excellent unit. Some of the issues considered are space requirements, plumbing, heating and electricity. Having somebody be here if he calls or makes an appointment ahead of time, we can probably do it. I never used any expletives in my voicemails or texts. Safe Step agreed to move the tub for an extremely reasonable price. My great granddaughter uses the tub more than anybody else. I also got a good discount being a senior and being retired military. I’ve had a stroke and I needed something, so I purchased a Safe Step walk-in tub. Investing in a walk-in tub will not only benefit you but could also add value to your home. We care about providing enjoyable and safe bathing experiences to those in need, that we created an initiative in 2012 to donate walk-in tubs to anyone in need of a safer bathing solution, who could otherwise not afford it on their own. Solution: Walk-in tubs have a swinging door, with a low threshold of 3-8 inches to step over, making it easy to walk in and out of the bath tub safely and securely. It’s only a 30-gallon tank, and it wasn't quite enough. I read her the riot act and told them I have repeatedly told you not to call here and don't be so smug because I am actually returning your call. The hybrid tub also includes every therapeutic feature found on Safe Step tubs. Another delay caused because of earlier issue with shower head. I have called the company with the complaint and was assured a call back and have never heard from anyone. We had some problems with the water cut off on the outside of the house, and I had to call in a plumber. Safe Step’s bathing products include walk-in tubs and walk-in showers. We had looked into a walk-in tub a number of years ago and we just decided it was too expensive for us. Business Profile. Now she says, it's one of the best investments ever made after my pool. Received warranty on completion. Safe Step has one walk-in tub model. Stepping into a bathtub can be dangerous. Two guys out there said, “We're from Safe Step two install your tub.” They were really nice guys. See What Our Customers Have to Say: "Recently, I purchased one of your Safe Step Walk-In Tub and want to say how pleased I am with it. So, after endless calls and unanswered letters, no satisfaction. Contractor was there a total of 4 days. So what I usually do is I get in the shower and I let the water run until it covers up to my calves then I use the hand shower or I use the shower-shower. But I'm happy with my walk-in tub and even the hand shower as it uses less water than what I was using. My wife purchased the walk in tub with shower package. Regarding this product...Safety "Yes"...Convenience "NO" due to the loss of a functional bathroom shower for my family. What a fantastic experience. While I was driving down the highway, Lenny dialed me by accident. While my wife was taking her bath and after I took my own, we both realized that it was too small. After a couple of calls, I finally got in touch with a service manager and was told someone would come out to fix the heater and drain in the tub along with the walls, etc. Safe Step Tub was first mentioned on PissedConsumer on Feb 12, 2015 and since then this brand received 31 reviews. At 10 o'clock in the morning, I heard somebody knock on the door. Reality? I kept it professional and aboveboard. He worked for Tennessee and installers all come from there. What other walk-in tub manufacturers offer as optional features, Safe Step has made standard in its walk-in tub, meaning that consumers after a full-featured tub—for their own enjoyment, or for the therapeutic effects of a whirlpool or spa bath—need look nor farther than the company’s basic model. I love soaking and everything. I can hardly walk. The two shower things aren't working right. At this point, I don't think Lenny or his boss know that the financing got approved, but they never got paid for that tub. That might be enough information itself about this company. I love Safe Step. The tub has served my Mom well but the shower package she received has been and is a bust and is not like the shower package advertised. This walk-in tub also comes with a glossy white acrylic shell reinforced with a fiberglass gel coat for a glowing, easy-to-clean, and luxurious outlook. 6/4/19: requested removal. They had stuff right out the yard when they were installing it. Safe Step’s walk-in tubs are specially designed to meet the needs of the disabled, handicapped, and seniors. The tub is easy to get into. You can call Safe Step Tub at (800) 989-5101 toll free number, write an email, fill out a contact form on their website www.safesteptub.com, or write a letter to Safe Step Walk-In Tub, LLC, 402 BNA Dr, Suite 350, Nashville, Tennessee, 37217, United States. Then she put me on that recording where you have all that music in the background. And I can talk to him a little about it because he installs these things all the time. The one we looked at before was just a walk-in tub. I started to realize that after I did it a second time. Then, a week went by and I was calling him but I was not getting any return calls from him no matter how many texts or voicemail messages I left. It sprays on to the shower and valve base then runs out on to the bathroom floor. The tub has solved the problem for us in terms of safety, both from the size standpoint and from the be-able-to-walk-in-and-out standpoint. I was wanting to buy one many years ago but at the time, we decided it wasn't in our budget to do that. I made myself clear about what I would like to do, what I would like to get. Then hung up. I think we need to increase the water pressure. Also, about 20 years ago, we put in this beautiful one-piece tub-shower thing. You have to come in the kitchen door and lift it up over the kitchen counter then into the bathroom. They do NOT. They didn't even take lunch. I quickly initialed each item in the contract so he could get to his next appointment. I perceive this company as having targeted elderly people who might be easier to impress with air bubbles and a weak water jet system. I had to tear out the door jambs and everything to get the walk-in tub in here. I have had two back surgeries and was sold on the therapeutics. It was really unbelievable. Since nobody has come out, I talked once again over a week ago to another person in service. I seem to be getting along all right with that now. They said they were gonna finish up around four o'clock. At least I can be clean now. I have called and left messages several times and have gotten no return calls. Each Safe Step walk-in tub and shower is fully customizable, so users get a unit that matches their unique safety and convenience needs. But I've been getting my own doctor's appointments and my stepdaughter has her doctor's appointments in another direction and there's been a lot going with the three of us. They came to put the tub in one day and they had to come back the next week. Once I get a hip replaced, it's gonna help more when I'm doing my therapy stuff to get the body back in shape. All Safe Step walk-in tubs are designed to fit existing spaces without a full remodel or any further expense. But overall, we highly recommend it to anybody that would want one. The installation team did good as well. Safe Step Walk-In Tub Co. Baths. He said he was on it and he was working with Rudy. The install was poorly done with holes punched in the wall behind the tub. Walk-in Tub Reviews. I had looked at the Jacuzzi brand earlier but it seemed like every week, I would get something in the mail or see something in a flyer somewhere about Safe Step. A walk-in tub is a bathtub … Horrible customer service. Representatives perform a free in-home consultation and provide a complimentary quote. Safe Step Tub have three different varieties, but each one offers convenient features such as an in-line water heater, controls that are easy to reach, a step-up of under four inches, a shower wand that can be held, a locking handle that can easily be operated by anyone, a bathtub seat 17 inches high that is anti-slip and a surface that is easy to clean. But the guy that's been doing all my work has not been able to be here for almost two months because of other issues with all this virus stuff going around. Tub still leaks and they "can't duplicate the problem". This has been a major problem and disappointment. ", "Bad communication with company". It wasn’t. I would still like a functional shower package but I don't need to experience problems like the complaints I have been reading. He was at Lowe's and he said, “Hey, I've got a water tank up here for 400 bucks, 50 gallons. If the subcontractor does other work then they do not have the same vested interest as a Safe Step employee. They surprised me in lifting the 200-pound tub and getting it in here. The Safe Step Walk-in Tub has both water and air jets available to create a relaxing atmosphere and to relieve pain from arthritis and stiff joints. It seemed like Safe Step was flashing in front of my face every time I turned around. They had installed a rubber connection between there tub and my drain pipe. 4/24/19: SafeStep said to file insurance claim; I said no. Safe Step walk-in tub specialists treat each transaction as a custom job, with differences in features and installation needs. 3/24/2019: tub flooded bathroom and kitchen. Though Safe Step offers upgraded features for additional comfort, all Safe Step walk-in tubs include: Other standard amenities include waterproof floating remote control, contoured heated seat and backrest, anti-scald technology and fast filling/draining. Example: We bought a mobile home with a $17,000 tub already installed in it. We were totally ignorant and Lenny never mentioned measuring to assure the proper size. We borrowed $12,600 and paid $2,000 down on this tub. By the way, the installer was complaining and wanted to leave even though he showed up at 11:30. They are co-writers of home improvement loans. We were told the installers and repairmen are employees of Safe Step, so they really care about keeping the customers happy. 5/17/19: Crystal called and wanted to know if I wanted "to save money" via Medicare. That's where I'm in the process now. The delivery of water, for one thing, is slow in some cases. Given the expense already accrued, It is questionable what to do next. If you are planning on investing in one of Safe Step Tubs Walk-In Tubs, it’s important you… However, that said, there is one thing about this tub and about this company that you should know: The warranty for the tub is assigned to the original purchaser NOT the tub itself. The installer told me he works for himself and does work for another company that is hired by Safe Step for installation. When I called the service, the woman was a hell of a woman. I haven't been able to use the shower part of it but we have used the little handheld a little bit and I always wonder if the microject is working right. When I informed Safe Step representative that having a random plumber install is not the same as Safe Step installing it I was told Safe Step pays the plumbing company to install the product and subcontracting is common in construction work. They said that they weren't gonna put that in because a new floor was coming in and they didn't wanna put some of those finishing touches until all the new tile work got done because it was just gonna have to come off. He and his mom use it as part of his therapy. They also didn't get to complete the job 100% but it's not their fault. I couldn't get in my bathtub. We have not experienced any problems in the use of the tub to date and have enjoyed both tub and shower and especially appreciate the ease in entering and exiting the tub safely (the primary reason for desiring the walk-in tub). My wife was trying to take a bath after Rudy left and all of a sudden, everything turned off in the tub. I'm an industrial mechanical engineer, and that's what I was trying to tell that woman. Contact Safe Step Tub customer service. While the high cost may seem prohibitive at first, remember that Safe Step … They went so far above and beyond what I ever would have expected; working with the facility's various requirements and making it seamless for my parents and me. They said that as long as he got here before 4 o'clock, they would be finished up. However after about 6 months, we are having door leaking issues.We have attempted to contact service more than 12 times to have this issue resolved and their response is that a service technician will call us back to setup a time to come and repair.However, we never hear from back the technician, so we continue to call service again, and again, and again, and again, ..., now for the 12th time.While I love the product and the installation was great, I would not recommend this product due to service and the leaking door. Safe Step Customer Service representative kept insisting toilet is compliant, and offered no remedy. And I can't stand a whole lot of increases right now. He had do some follow-up over there and he'd come back by here and sand down the wall where the sheetrock went in and the door jamb. Thanks. They cracked my door frame, the bathroom door no longer stays shut or locks, they sawed out a corner of my wall and left scratched and indented baseboards in order to fit the tub into the bathroom. I told him everything and that we don't want the product. But the plumber came out and fixed it long before they were ready to finish. We've had a couple of issues but that wasn't their problem. Safe Step Walk-In Tub Company is one of the leading providers of quality and affordable walk-in tubs and walk-in showers. I sat in the living room and did nothing, and when they left, the bathroom was gorgeous. We have not had problems with the tub but had I known the lost of a functional bathroom shower would occur, I would have chosen a different model, design, and company. I didn't know of that hot water but I got that working right. I'm not interested in giving them another chance to screw up my life. We're gonna work it in with the repair guys. The problem with that situation didn't stop with the quality of the installation. Safe Step Walk-In Tub Review. Reviews from SAFE STEP WALK IN TUBS employees about SAFE STEP WALK IN TUBS culture, salaries, benefits, work-life balance, management, job security, and more. It was hard getting everything in the back door, making a turn and making a thing to the hallway. At that point, I was trusting of Lenny. We could not get any power happening with it any further. All of our products are fitted with the industry’s most accessible low step-in and are equipped with the best hydrotherapy systems to help relieve pain, enhance mobility and reduce stress. I have a right hip that's in a bad shape. My legs are in the way. The design of these all-inclusive units is for seniors and individuals with limited mobility. She was very good. Sure enough, once my husband gets in, we have trouble closing the door. Delays caused by contractor failing to show up for 3 appointments. Installation, caulking, and “other shower components” also have only a 2 year defect warranty.Salesman said work installation would be 2-4 days. But there were some features that she perceived to be one-of-a-kind so she insisted on Safe Step instead of examining the other possibilities. So, I was gonna buy a booster and my son called. The toilet installed by Safe Step is approximately 14” high. An open circuit occurred between what was in my wall where he attached the device that he used to attach to my electrical wires and run that device to the tub and the tub. Work delayed 6 days while I had a separate plumber move a water pipe in the way of Safe Step install. The shower stand pipe was installed crooked and the list goes on. Rudy called back and I explained the situation to him. My parents installed a walk-in tub and then just 2 months later moved to a continuing care facility. The sales rep suggested an ADA toilet, as well, because of her limited mobility.The tub was installed, and the installer began cleaning up. I really was expecting a stress-filled day but it wasn't at all. I put the walk-in tub on my homeowner's loan which is the biggest thing. There's no problem keeping it clean. So they didn't do some of the caulking work. I've got leg problems and that was great. ConsumerAffairs is not a government agency. Very overpriced for poor quality plumbing fixtures. That's why I want to talk to somebody I can point these things out, that can improve their product. And filling it for a bath takes a lot of time and hot water. (Otherwise, you get yucky brown water when you fill it for a bath.) They told me everything would be put back in place and look like the way it was before, which was true, except I had to do a little touch-up painting. It's very relaxing when you use the Jacuzzi. 4/29/19: Technician sent. Tub is poorly designed, especially if you buy the overhead rain shower option. He said that was simple enough. My wife is having a little bit of trouble too. 5/5 - Stars for the product0/5 - Stars for the warranty2/5 - Stars overall. BBB accredited since 2003-02-07. He had a few suggestions that we liked and we were able to sign papers that day. He answered all of my questions but I didn't really have very many questions either because he answered them before I asked them. But the benefits of using the jets and everything, it helps with my arthritis. They wanted to make sure it was draining well and it was easier to do it when it was all open than after the tub was put in. At the end of installation during the demonstration I asked about the heater. I like the handheld shower. There was a company that Safe Step works with called GreenSky. There are several different walk-in tub options available to meet the needs of people with varying degrees of mobility. You can decide how many jets you want and where to place them in your walk-in tub for optimal health benefits. There are about 400 houses in here, and I was just curious to know and I didn’t find out if there were any others in the neighborhood because eventually, when we sell this house one of these days, that’s going to be a big benefit to us. She had a little trouble understanding the control at first, but I think I got it going all right on that. We purchased the tub two years ago. A link has directed you to this review. It was just amazing to me that they could lift that thing and move it like they did. I have to sit there and wait for the tub to fill up and then do the jacuzzi. She loves the changing lights. A different excuse used each time. An area plumber is subcontracted to install. Because my phone number came up in their system they immediately called me by name and I informed them once again they called they work. will be calling them back again later today to see if I can get the issues resolved. I then told her you called me and I am calling you back from that number. I just hope it all stands up to what they say if I have any issues. But the tub really is a stress reliever and it's just very convenient. I never did. An area plumber is subcontracted to install. Read employee reviews and ratings on Glassdoor to decide if Safe Step Walk-In Tub … I have contacted the service number but the lady representative had told me to go to Home depot to fix the water issue upstairs.My wife paid 15000 plus for this tub. Contractor immediately walked off the job doing no other work. Copyright © 2020 Consumers Unified LLC. This video was submitted to us by a customers son. Rudy deduced that he had failed to connect to my power supply. The drain could and should be faster! So if you do that very first thing, I can see the cloud coming in. Not only that, they were really nice guys too. But I am still upset over the way it was advetised. It makes a buzzing noise. But if you do the water jet first and then do the microjet last, I don't see any cloud. The massage on the legs is the best part for me. But some of that stuff they did needed to be sanded down and the installer said he'd come by and do it. I've used the tub about three times now. But nobody told me it was going to take 45 minutes before the pump comes on to get rid of the water. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. It's where it's supposed to put the air to help clean your skin where you supposedly don't have to use soap. NOT SO!! Safe Step Walk in Tubs Models. It was on year seven of the 10-year warranty and both the pump and the hoses needed to be replaced. I gave that check in good faith to a company that doesn't understand good faith. Perhaps salesman wanted to make a $10,000.00 sale rather than lose it over a $30.00 item? Safe Step needs to figure out how to do that. I declined. Be the first one to find this review helpful. 3/20/20: Still awaiting removal. The installation was done very well. There’s also a built-in bidet that is part of the personal hygiene therapy system. I have made calls, written letters, including the owner and zero response. Somebody else who has a tub said something to me about it. I was told by Safe Step representative they don’t have an option for a regular shower head. The Safe Step company does not install their product!The standard installation package includes a rain shower head. When my daughter came home, I told her to look outside and see if she would notice anything. I've only spoken to him, since the sale, twice. I like to get the crew that helped put the tub in for me first because the guy and I understood each other. The Safe Step bathtub is a nice piece of equipment. Don't let their sales pitch pull you in -- it's a bunch of bunk! Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Glassdoor has 19 Safe Step Walk-In Tub reviews submitted anonymously by Safe Step Walk-In Tub employees. It seems to me that in order for Safe Step to sell their product successfully, they're going to need to find a way to showcase their product and allow people to get into a tub and move around. I have not filled the tub up completely with water and have not tried all the jets yet. The way our house is laid out, the other bathroom has a much larger shower in it. Specialties: Our customers demand comfort, safety and independence, and they have made Safe Step Walk-In Tub Company one of America's leading walk-in tub providers. Installers are screened, certified and fully insured. A typical Safe Step walk in tub will cost you about $5000 more than the others on average installed, which we believe is far too much for the product they are offering. He asked, “Did you know that we have larger tubs?” I told him I did not know that. A Safe Step walk-in tub installation lasts one to two days, but most are completed in one day. While it only carries two walk-in models, the models it does carry are customizable and come standard with … You wasted money on an advertisement only to have your first point of contact throw it away for you. At Safe Step Walk-In Tubs, we take pride in dedicating the safest and comfortable walk-in tubs and showers for our customers. He went back and forth with his superiors trying to get us an even better price. Their tubs are equipped with hydrotherapy, aerotherapy and lower back heating systems which are designed to alleviate the pain of arthritis, back pain, muscle pain and other conditions. You wouldn't know anybody did anything. A Safe Step Walk-in Tub was installed in our home for my 84 y/o Mom on March 19, 2016. That wasn't explained to me. Safe Step Walk-in Tubs Reviews Sort: Top reviews. I tried to tell her what was going on and she tried to tell me I didn't know what I was talking about and why was I calling. It sounded like a better deal to me. I like to get his views on what my thoughts are. Simple question, but no answers.If the shower package impresses you, don't let it influence your decision. For the high price, I got a lot of doo-dads I don't care about (especially the colored lights; I could even do without the water jets or the aerating mini-bubbles.) My wife and I both have lower back problems. However if you have on e installed or waiting to get one installed you will have to leave a message and hope for a call back.When talking to the sales dept and explaining my frustration with getting info on my up coming installation I was told the installation dept is extremely busy. There is one little place in the wall right next to the tub that they chipped out but it’s no big deal. 1/12/17: Tub price=15,426$ (Could have bought a new Kia Soul).12/6/18: Tub flooded bathroom (tank under tub "popped" off). Then all around the driveway, it had all these boxes. We had an interest in a Safe Step Walk-in Tub for a long time because we moved from the north in Virginia, down here in 1996, and we had a house built. Safe Step Customer Service. They got the walk-in tub in and set it up and running. We have the tub for safety reasons at home and it's for all three of us. One was a fireman from Palatka, and the other guy was from Palatka too. They got here around 7:30 and they were gone by 4:00 in the afternoon. But other than that, we are pleased with the tub. According to consumer submissions, pricing including installation may range from $10,000 to $16,000. It is "tinker Toy" and a hand wand is as good or better. And a bath means waiting AT LEAST 2 minutes for it to drain before you can get out of it. She didn’t want me to get it. Salesman said Safe Step product has lifetime warranty. I just hadn’t had the time to get in there and settle down. Providing walk-in baths since 2009 and based in Nashville, Tennessee, Safe Step are strong champions of the idea that domestic manufacturing provides superior levels of quality control. We thought it was some sort of timer circuit that we weren't aware of but that wasn’t the case. Free Shipping by Amazon ... Empava EMPV-WIT373 52.5" Acrylic Freestanding Walk-in Bathtub. No one can access that money now which is great. 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