And it’s quite a good one. Log In Rajiv Patel #1 Katrin Burton #2 John Richter #3 Nicolas Moscaritolo #4 Satoshi Akita #5 Tomoyuki Takuma #6 Sam Seto #7 Robert Roop #8 Ayhan Sahin #9 Vladimir Silak #10 Lindsey Mark #11 Parker Thompson #12 Todd Goodykoontz #13 Tracy Novotny … Community is literally a next-generation portal that combines the functionality of the former Salesforce Customer and Partner Portals and provides some new features in addition. Now that you’ve enabled communities, let’s set up a bare-bones customer account portal. The price of Salesforce Community Cloud is based on its type, needs of your business and volume of usage. Not sure if migrating is right for you? Integration friendly – close the loop on marketing and sales. Companies of any size aiming to create seamless, branded community experiences quickly and easily for customer, partner or employee communities. Salesforce Community Cloud is a framework for a modern Intranet portal that is automatically mobile enabled and integrates easily with Salesforce CRM. I've done all the settings as stated in the documents and the video. UPDATE 2/28/2014 – This is a good overview of some of the changes taking places with portal licenses.Customer Portal licenses are now referred to as “legacy portal licenses” by Salesforce (vs the newer Community licenses). that will be pretty neat. Partner Relationship Management Customer Portal. Salesforce Customer Portal isn’t available for new organizations since Summer 13. It also supported reporting features and displaying other website content. With Communities, you can streamline key business processes and socialize them to the internal and external users you choose. 1. “Traditionally if businesses wanted to build a portal, you needed custom development using Java, PHP and .NET. ▷ FREE Online Courses. ... We can easily communicate with internal users and portal users and external users. Facebook, LinkedIn); Enhanced security with data encryption (files, attachments, etc. Now one option for us is to give them a customer portal license or build the same through sites as the customer portal license fees are very high. If you have the Portal, most likely you’re quite aware of its pros and cons for your company and you just decide whether you want to stick to it or move to Communities. So they need to see things like portfolio (i.e. Salesforce Customer Portal vs. Communities: You Must Know It. From Salesforce.com's perspective, there's no longer a need for separate, transactional partner and customer portals, each creating separate copies of customer and partner records and separate sales and service cases to manage. Everything is flexible: you can either move fully to Communities, or let the Community co-exist with the Portal in order not to shock your customers with sudden changes, or stick to your old tested solution if you’re fully satisfied with its features and don’t need anything more. Self-Service portal:- Self-Service provides an online support channel for your customers – allowing them to resolve their inquiries without contacting a customer service representative.. Community portal, as the name suggests, is an online portal which provides a better platform for interaction among various people. Partner Portal 3. is there a tool to do this migration? A Salesforce Community Portal is a similar website portal through which a user can log … External Apps. Get Certified in 10 Days! If migrating to Communities does not help you to deepen your relationship with your customers or partners, or more easily manage your portal, keep your Salesforce Portal! As Salesforce rolls out new Communities features each release, a compelling reason to migrate may arise for you in the future but if it is not there today, there is no risk in waiting. Further it is not possible to roll the Customer Portal Profile privileges under those os a … But yet a lot of questions arise and people often get confused about the new concept. We are planning to give some support to our customer based on the services offered. Salesforce customer portal is an interface that is useful to provide support to your customers, help them solve issues about your products/services thereby better overall user experience. Robotic Process Automation (RPA) Tutorial, «an online support channel for the customers allowing them to resolve their inquiries without contacting a customer service representative». CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. You can find this part by clicking YourName > Setup > App Setup > Customize > Customer Portal > Settings > YourCustomerPortalName > Login URL. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual. Give your customers the self-service portals, discussion forums and access to the answers they need quickly, anytime, and from their laptop, tablet or mobile device. As Salesforce rolls out new Communities features each release, a compelling reason to migrate may arise for you in the future but if it is not there today, there is no risk in waiting. If you don’t have the Portal – there won’t be any. You can read more about the benefits of Salesforce Community Cloud here. Self-Service portals Airlink is a rapid-response humanitarian relief organization that links airlines with pre-qualified nonprofits. Login to your Salesforce Customer Account. 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